Wellbeing & Safety

Responsible Enjoyment

⚠ Adults Only — You Must Be 18 or Over

All entertainment facilities at Elite Hotel Resort UK are strictly available to adults aged 18 years and above. Valid photographic identification is required at point of entry. If you are under 18, you are not permitted to access any leisure or entertainment services on these premises. Please visit our homepage or contact us for general hotel and dining enquiries.

Our Commitment to Responsible Enjoyment

At Elite Hotel Resort UK, we believe that adult leisure should always be an enjoyable, controlled and positive experience. Our team is committed to maintaining an environment where guests feel safe, respected and in control at all times.

Entertainment at our resort is intended as a sophisticated form of adult leisure — a refined experience to be savoured. We encourage all guests to approach our facilities with this mindset, and our trained staff are always on hand to offer support.

How to Enjoy Our Facilities Responsibly

  • Decide on a personal budget before you begin and adhere to it
  • Only use funds set aside purely for leisure and entertainment
  • Set yourself a time limit for each session
  • Treat any losses as the cost of an enjoyable evening — not something to recover
  • Avoid our leisure facilities when you are feeling stressed, anxious or emotionally vulnerable
  • Take regular breaks and enjoy our other amenities — dining, spa, bars
  • Keep adult leisure in balance with all other aspects of your life

Signs That Leisure May Be Becoming a Concern

You may wish to speak to a member of our team if you notice that you or a fellow guest:

  • Regularly spends more time or money on leisure than originally intended
  • Feels compelled to increase session time or expenditure to achieve the same level of enjoyment
  • Feels restless or irritable when not participating in leisure activities
  • Uses leisure as a way to escape personal difficulties or emotional distress
  • Conceals the extent of leisure activities from family or friends
  • Borrows money or sells possessions to fund leisure activities

If you recognise any of the above, we strongly encourage you to speak with a member of our management team in complete confidence.

Self-Exclusion

If you feel that your relationship with adult leisure has become problematic, we offer a voluntary self-exclusion programme. This means you can ask us to prevent your access to our entertainment facilities for a defined period.

To request self-exclusion from Elite Hotel Resort UK entertainment facilities:

  • Speak directly and confidentially with any member of our management team at the resort
  • Email us at supp@elitehotelresortuk.top with the subject line "Self-Exclusion Request"
  • Call our confidential line: +44 20 7946 0845

Self-exclusion periods of 6 months, 1 year or 5 years are available. All self-exclusion requests are handled with absolute discretion. Once activated, self-exclusion cannot be reversed within the agreed exclusion period. We will take all reasonable steps to enforce your exclusion from our entertainment areas.

Spending Limits

Members of our Elite Club can set personal daily, weekly or monthly spending limits on their account at any time. These limits cannot be increased without a cooling-off period of 24 hours. To set or adjust your limits, contact your dedicated relationship manager or email supp@elitehotelresortuk.top.

Age Verification — Zero Tolerance for Under 18s

Persons under the age of 18 are strictly prohibited from accessing any entertainment area at Elite Hotel Resort UK. We operate a Challenge 25 policy throughout the resort — any individual who appears to be under the age of 25 will be required to produce valid photographic identification before entry is granted.

Accepted forms of identification include:

  • Valid passport (any nationality)
  • UK photocard driving licence
  • PASS scheme accredited card
  • National identity card (EU/EEA)

Refusal of entry will be enforced without exception where valid identification cannot be produced.

Our Team

All staff working in our entertainment and leisure areas receive regular training in responsible enjoyment practices. They are trained to identify signs of distress or problematic behaviour and to offer discreet, non-judgmental support. If you ever feel uncomfortable or wish to speak to someone privately, please approach any member of our team or ask to speak with a duty manager.

Contact Our Wellbeing Team

Our team is available at all times to discuss any concerns in complete confidence. We take every enquiry seriously and will always respond with care and discretion: